Intelligent Call Routing Intelligent Call Routing Mr. Harrison decides to call his reference work card company to inquire about a constitute limit increase. He picks up the phone and dials the companys 800 number. He is then prompted by a friendly alignment that says, Welcome to Mycorp, please enter your 15 digit top number. After punching his15-digit account number into the handset, he is readily prompted by a friendly agent who greets him with, Hello Mr. Harrison, how be you today? Surprised that the agent knew he was the one calling, he then mentions that he is interested in a recite limit increase.
After the agent helps him with his primary objective, the agent says, I noticed you have been traveling a lot of late; would you be interested in upgrading to our new Travelers Green come up? Thats right. The agent knows a lot about him, merely how? Remember the 15-digit account number he entered? To Mycorp its ofttimes more then 15-digits: its about every return he has p...If you want to get a full essay, formulate it on our website:
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